Return & Refund Policy
Last updated: September 20, 2026
This page provides general return guidance. Your purchase confirmation and the final seller or fulfillment partner terms control where they differ.
Return eligibility
Return eligibility depends on the order terms supplied at purchase. Contact support before sending anything back so you can receive the correct instructions and return authorization, if required.
How to request a return
Email contact@getRetraBurn.com with your order information and a brief description of the request. Do not mail a product to an address obtained from an unrelated source.
Refund process
Approved refunds are generally returned to the original payment method after the applicable return conditions are satisfied. Processing times can vary by payment provider.
Damaged items
If an item arrives damaged, contact support promptly and include clear photos of the package and product when requested. Keep the packaging until the issue has been reviewed.
Non-returnable situations
Some orders or products may be subject to restrictions stated at checkout. Any applicable exclusions should be disclosed in the final purchase terms.
Contact information
RetraBurn Wellness Customer Support
Email: contact@getRetraBurn.com
Phone: +1 (323) 237-8559