Shipping Policy
Last updated: September 20, 2026
This shipping policy explains the general process used for RetraBurn orders. Final shipping terms, destinations, costs, and delivery estimates should be confirmed at checkout and in the order confirmation.
Processing time
Orders are generally prepared for shipment after payment and order information have been confirmed. Processing times can vary during promotions, holidays, inventory changes, or periods of unusually high demand.
Shipping methods
Available shipping methods and applicable charges are displayed during checkout. The shipping method selected at checkout determines the carrier service used when available.
Estimated delivery times
Delivery estimates are estimates, not guarantees. Carrier delays, weather, address issues, holidays, customs, and other events outside the seller's control may affect delivery.
Tracking orders
When tracking is available, tracking information is provided through the order confirmation or shipment notification. Allow reasonable time for carrier systems to update after a package is accepted.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address. Contact support as soon as possible if you notice an error. Changes may not be possible after an order has entered fulfillment.
Lost or delayed packages
If tracking indicates a package is delayed or delivered but cannot be located, contact customer support. We may ask for order details and the shipping address so the matter can be reviewed with the carrier.
Contact
Email contact@getRetraBurn.com or call +1 (323) 237-8559 for support.